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Shipping & Returns

Shipping Policy

At Alcove Artisans, we want to ensure that you receive your natural bath and shower products in Canada as quickly as possible. We offer a variety of shipping options to meet your needs. This also includes product pick-up at our location in Alcove. All orders are processed within 1-2 business days and shipped via Canada Post or other means through arrangement. Shipping costs of $15 will be added to orders under $70. We offer free shipping on orders over $70.
Our products are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly packaging materials whenever possible to minimize our impact on the environment. You are responsible for providing us with a valid and complete address. We are not responsible for package delivered to an incorect address unless this is our mistake. Shipping costs are not reimboursable. 

Return & Exchange Policy

At Alcove Artisans, soaps are all handmade and cut by hand individually. Variations in colour, design and size may occur. The essential oils used are of high quality. However, the scent may vary slightly from batch to batch.
 
Due to the nature of these products, we can not accept returns.  However, if you are not satisfied with one of our product, we would like to hear from you within 5 days of delivery. We will immediately do everything to make it right.
 
We are committed to providing you with high-quality natural bath and shower products with exceptional customer service. If you have any questions or concerns, please don't hesitate to contact us.

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Gift certificate are not refundable.

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